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This Refund Policy explains when you are entitled to a refund for paid Optimora subscriptions. It forms part of, and should be read together with, our Terms of Service. Our payments and refunds are handled by our reseller and Merchant of Record, Paddle.com.

The Explorer plan is free and never charged, so no refund is necessary. You can evaluate Optimora — run a GEO audit, generate artifacts, and try a monitoring run — before purchasing any paid plan.

If you are a first-time subscriber to a paid plan (Starter, Operator, or Command), you may request a money-back refund within 14 days of your initial payment for that plan.

Paid plans consume real, metered resources — live AI-engine runs across ChatGPT, Claude, Gemini and Perplexity, scheduled monitoring, and Brand Accuracy scans. The refund is therefore the amount you paid less the value of the usage already consumed during the period. Use little or none of your plan and you get all or nearly all of your money back; use a large share of the plan’s monthly allowance and the refund is reduced accordingly. Your account then returns to the free Explorer plan.

The guarantee applies once per customer and covers your first paid subscription. It does not apply to subsequent renewals or repeat purchases of the same plan.

Subscriptions renew automatically at the end of each billing cycle (monthly or annual) until cancelled. Because you keep full access for the entire period you paid for, renewal payments and partial (unused) periods are generally non-refundable outside the 14-day guarantee above.

We may, at our discretion, issue a pro-rated or goodwill refund — for example, in cases of prolonged service unavailability or an accidental duplicate charge.

You can cancel at any time from the in-app Billing page or your Paddle customer portal. Cancellation stops future renewals; you keep access to your paid plan until the end of the current billing period, after which the account moves to the free Explorer plan. Cancelling does not, by itself, trigger a refund of the current period.

Email billing@optimora.xyz from the address associated with your account, including your workspace name and the approximate payment date. Eligible refunds are processed through Paddle to your original payment method, typically within 5–10 business days depending on your bank or card provider.

If you believe a charge is incorrect, please contact us first — we aim to resolve billing issues quickly. Initiating a chargeback without contacting us may result in suspension of the account while the dispute is reviewed.

We may update this Refund Policy from time to time. Material changes will be reflected by the effective date above. Questions? Reach us at billing@optimora.xyz.